Privacy Policy

Last updated: [Insert Date]

At Little Peak Therapy (“we,” “our,” or “us”), your privacy matters deeply to us. We are committed to protecting the personal information of the children and families we support, whether in person or online. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following information when you book services, use our website, or communicate with us:

Personal Information: Name, phone number, email address, mailing address, and emergency contact details.
Health Information: Information shared to support therapy services (such as developmental history, assessments, and reports).
Website Data: General non-identifiable information (like browser type, pages visited, and site usage) through cookies or analytics.

2. How We Use Your Information

We use your information to:

Schedule and manage appointments
Provide therapy and related services
Communicate with families and caregivers
Process payments and insurance (if applicable)
Improve our services and website experience

We will never sell, rent, or trade your personal information to third parties.

3. Storing and Protecting Your Information

We take strong measures to protect your information from loss, misuse, or unauthorized access.

We use Jane App, a secure Canadian practice management platform, to manage scheduling, communication, and health records. Jane App complies with all Canadian privacy regulations, including PIPA and PIPEDA, and uses encryption and security safeguards to keep your information safe.

Only authorized Little Peak Therapy staff and therapists who need the information to provide care will have access to it.

4. Sharing Your Information

We may share your information only in these situations:

With your consent (e.g., sharing therapy reports with your child’s school or another healthcare provider)
When required by law (such as child protection concerns or court orders)
Through Jane App, for secure record-keeping, appointment booking, and communication
With carefully selected third-party service providers who help us operate, under strict confidentiality agreements

5. Cookies and Website Usage

Our website may use cookies or analytics tools to help us understand general visitor behaviour. This helps us improve accessibility and user experience. You can adjust your browser settings to decline cookies if you prefer.

6. Your Rights

As a parent or guardian, you have the right to:

Access and review the personal information we hold about your child
Request corrections or updates to information
Withdraw consent for collection, use, or sharing (subject to legal or contractual obligations)

To make a request, please contact us using the details below.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us via our contact form

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. Updates will be posted here with a revised “last updated” date.